News

Posted on 8/26/2016

MYidealDOCTOR Announces Chief Medical Officer for Behavioral Health
by Kimberly J. Johnson

Atlanta, Ga. (August 23, 2016) – MYidealDOCTOR (MiD), a leading provider of cloud-based telemedicine and mHealth services, recently announced the launch of on-demand access to behavioral health providers for counseling sessions via video. In addition to this exciting new service line, MiD has also welcomed David Buxton, M.D., as Chief Medical Officer for Behavioral Health. The MiD behavioral health solution offers access to behavioral health assessments and providers, including licensed counselors, psychologists and social workers.

“We are excited to welcome Dr. David Buxton as our new Chief Medical Officer for Behavioral Health,” explained Adrian Davis, CEO. “Dr. Buxton is a highly regarded psychiatrist and a genuine thought leader in his field. His deep passion for helping those with mental illness and utilizing technology to increase access points and provide care anywhere, anytime, falls in line with our ideals. His leadership in behavioral health initiatives will bring a wealth of clinical knowledge to MYidealDOCTOR.”

Dr. Buxton earned his bachelor’s degree from Emory University in Atlanta, Ga., and his medical degree from Virginia Commonwealth University School of Medicine in Richmond, Va. He completed his adult psychiatric residency at Brown University Department of Psychiatry and Human Behavior. In addition, he completed his child and adolescent psychiatry fellowship at Harvard University-Massachusetts General/McLean Hospitals, and a palliative care fellowship at Harvard University-Massachusetts General/Dana-Farber/Brigham and Women’s Hospitals.

About MYidealDOCTOR MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit myidealdoctor.com to learn more.

Posted on 8/26/2016

Telehealth Provider MYidealDOCTOR Launches Behavioral Health Sessions
by Kimberly J. Johnson

Atlanta, Ga. (June 29, 2016) – MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announces the launch of on-demand access to behavioral health providers for counseling sessions via video. The service provides members with scheduled access to behavioral health providers for conditions such as anxiety, depression, stress, grief/loss and much more. “The addition of the behavioral health component gives us the opportunity to provide quality care to individuals who may not have the time or resources to visit a physical provider practice,” explained Adrian Davis, CEO and founder of MYidealDOCTOR. “Our members now have the convenience of scheduling a therapy session using their phone, computer or smart device in the privacy of their own homes or wherever they may be.” This behavioral health solution offers access to behavioral health assessments and providers, including licensed counselors, psychologists and social workers. A few key points about the service include:

Industry First Real-time Assessment – Provides real time interactive assessments and scoring tools for members and providers. The technology offers dynamic, randomized and layered questions based on the patient’s responses.

Real Providers – The providers in the MYidealDOCTOR network are all credentialed and actively practicing. All behavioral health professionals (Counselors or Therapists) are licensed, fully credentialed and maintain active counseling practices.

Conditions Treated – Conditions most commonly treated include anxiety, depression, marital or family conflicts, children’s behavioral issues, managing stress, grief and loss, alcohol abuse, substance abuse and more.

Access Three Ways - Members can access MYidealDOCTOR three ways – using the app on their smart device, via telephone and by visiting myidealdoctor.com. “Our employer, third party administrators and health plan clients are all excited to introduce this cutting edge technology to their members and offer a much needed access point for behavioral health,” Davis continued.

About MYidealDOCTOR MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit myidealdoctor.com to learn more.

Posted on 11/23/2015

Bloomberg BNA Health IT Law & Industry Report:

Virtual Doctor Visits: Breaking Down Physician Licensing Barriers
by MYidealDOCTOR CEO Adrian Davis

Virtual doctor visits are mainstream and growing in popularity. Patients value the convenience of consulting a doctor online via video or interactive audio.

Several technologies have emerged to meet this ris- ing consumer demand, including virtual physician consultations via interactive video or audio, facility-to- facility video conferences using a kiosk and remote monitoring of patients with chronic conditions.

Private physician practices are also exploring these new care delivery models as they strive to expand capacity, reduce costs and provide new services to exist-ing patient populations. Even mental health services are embracing the virtual visit revolution.

Dr. Sherry Benton, founder of TAO Connect, says, "Delivering mental health care, where a provider sits with a patient for an hour, is the same as it was 100 years ago. In the digital age we have so many tools we haven’t had access to before, and it’s absolutely neces- sary to put those tools to work in service to the patient."

Despite these technological advances and positive signs of consumer adoption, important barriers stand in the way of rapid deployment of virtual visits.

This article explores the current drivers for virtual visits, uncovers present-day obstacles and suggests two specific telehealth approaches that make the grade.

Three Drivers for Increase in Virtual Visits

In the U.S., nearly two-thirds of Americans own smartphones, making access to video conferences with a physician a simple matter of wireless access. Of those smartphone owners, 62 percent have used their phone in the past year to look up information about a specific health condition, according to the Pew Research Center.

In addition, 60 percent of the millennial population supports the use of telehealth options to receive care, and 71 percent is interested in using a mobile app as part of their health experience.

For people who don’t have either a mobile device or Internet access, virtual visit providers in certain states can also attend to a patient using traditional telephone conversations.

Beyond consumers, the nation’s businesses are driv- ing the telehealth trend. The National Business Group on Health estimates that three out of four large employ- ers surveyed will offer telehealth options for their employees in 2016.

Likewise, employer groups have a vested interest in keeping the cost of care contained for their employees and are electing to work directly with telehealth provid- ers to make virtual visits available.

Lower delivery costs combined with growing patient financial responsibility are the third driver for virtual visits.

According to the Kaiser Family Foundation, the aver- age health insurance deductible has doubled in price from 2006 to 2014, pushing patient financial responsi- bility to an all-time high.

Patients and their families are taking more owner- ship to identify the cost of every test and procedure. With this growing focus on out-of-pocket costs, patients prefer a flat rate for a visit or consultation.

Virtual visits offer this type of price stability and transparency.

State Licensure Issues Remain

There remains a regulatory requirement that doctors hold a state license for virtual visits based on the state where the patient is located—not the state where the physician practices.

For example, unless a physician is licensed in both states, a doctor in Virginia can’t consult or diagnose a patient calling in or video-conferencing from North Carolina.

For a virtual visit service that offers around-the-clock consultations, state licensure issues create the need for a vast network of doctors in multiple locations. These physicians must also be available at all hours and hold licenses to practice in states where the service provider offers virtual visits.

There are several ways that virtual visit providers are dealing with this requirement. Efforts are also underway by states themselves, which are forming licensing compacts with other states.

Finally, the federal government has an interest in ex- panding telehealth availability, with legislation introduced to ease some of the restrictions and reimburse- ment issues.

Interstate Compacts—An Important First Step

Some states are moving ahead on their own to break down the barrier to physician licensing. One such initiative is the Interstate Medical Licensure Compact. While not limited to telemedicine, it will have an impact on the telemedicine delivery landscape.

Championed by the Federation of State Medical Boards (FSMB), the compact will expedite the granting of a license to practice in states that also adopt the com- pact. It is not a blanket license where a physician licensed to practice in one state would automatically get permission to practice in another state. Instead, it streamlines the process required for physicians to get licensed in a state that has enacted the compact legislation.

According to the backers of the compact, the drivers of the need for this arrangement are "physician shortages, the expected influx of millions of new patients into the health care system as a result of the Affordable Care Act, and the growing need to increase access to healthcare for individuals in underserved or rural areas through the use of telemedicine."

In practice, the compact will make it less onerous for physicians to obtain permission to provide care to patients in other states.

This is ideal for providing telehealth services— offering more flexibility to telehealth providers for scheduling enough physicians to cover a given population.

Currently, 11 states have enacted the compact, with eight more having introduced it in their state legislature.

Bridging Medicare Telehealth Services Delivery and Reimbursement

The House is currently considering the Telemedicine for Medicare (TELE-MED) Act of 20152 If passed, it will allow physicians with a license to practice in one state to care remotely for Medicare patients in other states without having a medical license for the state where the patient is located.

If enacted, the law will come into effect in three phases:

  • Phase 1 deals primarily with facilities in rural ar- eas and treatment for certain conditions. Federally qualified health centers and rural health clinics in coun- ties with fewer than 50,000 residents (Metropolitan Sta- tistical Area) would be eligible for telemedicine practice and reimbursement from Medicare. It expands tele- health coverage to include physical therapists, certified diabetes educators, respiratory therapists, audiologists, speech language therapists and audiologists.
  • Phase 2 expands telehealth sites to include equip- ment placed at the patient’s home. It extends geographic reach to areas with populations between 50,000 and 100,000 people.
  • Phase 3 ushers in authorization for CMS to de- velop and implement new payment methods for telehealth services. It expands geographic locations to those with more than 100,000 residents.

While helping to ease the challenge with physician licensing, the Act will also enable new services such as remote monitoring of patients with chronic conditions and collection and transmission of clinical data between individuals and providers.

Many organizations, including the American Tele- medicine Association, several employer groups, technology companies and insurers have signaled their support for the TELE-MED Act.

Notably, the American Medical Association and the FSMB oppose the bill because, "the AMA has been struggling lately with the issue of telehealth...and the FSMB has addressed the licensure issue with its Inter- state Medical Licensure Compact".

Technology Enablement

From a technology perspective, high-resolution digital photography is mainstream and widely deployed. A built-in video-conference camera on a computer or camera on a phone allows the patient to transmit a video image or snap a photo and send it electronically to a physician. For example, during a visit a patient can move closer to a high-resolution camera, open their mouth, and show the attending provider the back of their throat.

New technologies are coming online that allow re- mote monitoring of patients. At some point, people will be able to use a blood pressure cuff, digital scale or other monitoring device with their mobile phone to transmit vital signs and other health data to their pro- viders. In this way, the virtual visit becomes even more like a traditional visit.

Virtual Visit and Treatment Approaches

Two models for facilitating virtual visits have risen in popularity. The first offers web-based applications that match licensed physicians with patients for episodic care. This methodology is appropriate for people seeking relief for short-term, minor illnesses such as aller- gies, ear infection or sore throat.

These applications use information provided by the patient during the registration process to identify a doctor in the same state or with a license to practice medi- cine in that same state. In the case of emergency condi- tions, the patient is advised to seek care at a hospital emergency department or other urgent care facility.

Another option supplements the face-to-face consul- tation via video conference with treatments, interactive content and video produced by practitioners. TAO Con- nect is one company providing this type of solution for mental health professionals and their patients.

Using supplementary materials reduces the time a provider needs to spend with a patient, while also improving overall outcomes. Instead of seeing one client an hour, a provider can see three people in the same amount of time. TAO’s Dr. Benton, her company’s ap- proach has enabled university mental health clinics to reduce the time it takes to see a provider. Services like these are attractive to employers as well since employ- ees will need to take less time off of work to receive mental health treatment.

Conclusion

While the ideal solution is to offer a national licens- ing scheme for doctors, the Interstate Compact is a good first step toward lowering barriers for physicians who wish to practice telehealth across state lines. The overall effect will be convenience and expanded access for patients and doctors alike.

If enacted into law, the TELE-MED Act will expand the use of telehealth considerably, albeit more slowly than what the states in the compact will be able to de- liver. The health-care industry as a whole is headed down the right path. It is up to all stakeholders in the public and private spheres to continue pushing to mod- ernize licensing for physicians and make virtual visits and national reality.

Adrian Davis is founder and CEO of MYidealDOCTOR Telehealth, a progressive telehealth company that provides access to US board-certified physicians by interactive audio or video.

Posted on 11/23/2015

Bloomberg BNA Health IT Law & Industry Report:

Three IT Considerations for Virtual Visit Software Security
by MYidealDOCTOR CTO Sean Middleton

As more patients opt for online consultations versus in-person visits, health care’s chief information officers must explore and understand new telehealth challenges. The overarching goal of virtual visits is to pro- vide the most satisfying experience possible for patients and physicians alike.

Achieving this goal requires a strong technology in- frastructure alongside solid security protections.

This article explores three important technology components for success.

The Value of Virtual Visits

A virtual visit is ideal for non-emergent episodic care including treatment for sore throats, flu, headaches and other cyclical illnesses.

This is especially true during back-to-school season, for example. Parents appreciate the convenience and value of virtual visits.

Employers benefit through less time off for ill employees. And post discharge, hospitals recognize the value of virtual visits to reduce readmission risk.

Virtual visits are a win-win for practically every pa- tient population.

According to research firm Parks Associates, the use of video conferencing to facilitate a visit between a provider and patient is expected to reach 16 million visits in 2015, with more than 130 million visits projected for 2018.

With so many opportunities for data to be captured by unwanted parties, virtual visit software must employ a holistic approach to security and privacy including three best practices to manage health-care data during virtual visits:

  • Secure access to the data at logon.
  • Secure the data as it is transmitted.
  • Secure the data while at rest in storage.

Secure the Logon

Only authorized users should have access to the vir- tual visit software, and access must be secured. Authorized users may include physicians, triage nurses, customer support personnel and operations.

A sufficient number of physicians must be available and logged in to the system, ready to accept patients on most days of the year, with around-the-clock coverage. If staff members do not need patient-specific production data to fulfill daily responsibilities, they should not be granted access.

HIPAA implications are the same for virtual visit soft- ware as for any electronic health record system deployed in a distributed or cloud-based architecture.

To put a provider in the best compliance posture pos- sible, the organization’s staff should be trained on HIPAA rules and regulations for protected health infor- mation. As a business associate, the virtual visit vendor must adhere to HIPAA regulations from both techno- logical and operational perspectives.

The information technology team for a virtual visit system vendor may include developers, testers, database administrators and others. Ultimately it is up to the virtual visit system vendor to make sure the delivery platform and application - mobile, web-delivered or desktop—incorporate HIPAA-compliant security protocols.

Physician licensing over state lines is another system access issue with which IT must contend.

Simply put, physicians must be licensed in the state where the patient is physically located at the time of service. When a provider logs in to the system, you need the ability to match state licenses with the state from which the patient is calling.

There are some initiatives proposed to ease state-to-state physician licensing requirements, such as the In- terstate Medical Licensure Compact, from the Federa- tion of State Medical Boards, and TELE-MED Act, which is being considered in the House. But, these will not eliminate the need to match the patient’s physical location with the territory in which a physician is licensed to practice.

In order to ensure your providers are only virtually meeting with patients in states in which they have valid licenses, their platform needs to account for this auto- matically and not allow a mismatched visit to move for- ward. Relying on manual checks for compliance will fail at some point.

Secure and Reliable Data Transmission

When a patient is sitting in an exam room, emer- gency room or urgent care center, the interaction between patient and physician is contained within that physical space. For a virtual visit, the same interaction will go through routers, load balancers, firewalls and Ethernet networks before ultimately being encrypted and sent back and forth across the Internet between patient and provider.

Patients and providers can be located in any of the 50 states or abroad, with visits initiated 24/7/365.

Because a service needs to reach across vast dis- tances, it is important to ensure that network architecture and platform topology scale to the volume expected. Data transmission must be secure for the entire duration of a virtual visit, whether it’s five minutes or 50 minutes.

Alongside security, high video and audio quality is re- quired to deliver the best patient experience.

Exercise care as you choose network service provid- ers to ensure the quality of service necessary for a successful virtual visit exists and can be maintained under system load.

Virtual visit providers must plan for high call volume, and ensure high-volume periods can be accommodated by the system being built. If not considered ahead of time, high usage volume has the potential to degrade video and audio quality.

In the case of MYidealDOCTOR Telehealth, we see a daily peak in volume between the hours of 7 a.m. and 7 p.m. Annually, we see a spike in volume at the begin- ning of the school year, continuing throughout the fall and winter seasons. When kids return to school the pe- tri dish of germs explodes and also infects unsuspecting parents and caregivers.

By ensuring systems can handle high-volume perods, the low volume periods will take care of themselves. It is best to test functionality by running end-to- end tests during slower periods to ensure no impact the end user’s experience.

Load testing can be accomplished using automated test suites and utilizing virtual users accessing the system. There are several commercial tools like LoadRunner from HP and WebLoad available to run simulations of different load scenarios.

Secure Data Storage

Virtual visit systems store demographic information and diagnostic information, but they must also manage audio and video files. Any data captured during a virtual visit should be treated much the same as EHR data collected during a typical in-person, exam room en- counter.

At MYidealDOCTOR, we have the entire visit audio recorded. That recording can be played over and over again and if it found its way into the wrong hands it could be used against both the patient and the physician.

Data should be kept secure and encrypted for the priod of time mandated by state and federal regulations and requirements. This requirement dictates the retention period — anywhere from seven to ten years or more, with data needing to be archived after a certain period of time.

The American Health Information Management Association (AHIMA) recommends storing adult diagnostic images for five years, health/medical records for ten years, and the master patient/person index permanently.

Redundancy is important for information availability, whether technology is on-premise or in the cloud; it needs to be accessible at all times.

Operational support does not necessarily need to access the most immediate information. Daily reports, periodic audits and month end processing can all be done against copies of the production data. This should be taken into account by the vendor when the platforms are being designed and built. Waiting until redundancy becomes a problem is more costly and much, much harder to remediate.

Electronic Medical Records and Interoperability

Interoperability with electronic medical records is still in the nascent stage.

Telehealth does not introduce totally new challenges to data exchange, but is rather a new piece of the overall interoperability puzzle in health care.

Industry groups, such as the Commonwell Health Al- liance and HIMSS EHR Association, are convening stakeholders to hash out interoperability strategies.

However, as most healthcare CIOs are aware, it will be some time before a standard is established - and even longer before it is widely adopted by the industry.

The ideal situation would be for providers on any platform and in any clinical setting—physical or virtual—to have as much information as possible when caring for a patient. This would include prescription information, laboratory findings and medical history to help diagnose virtual visit patients with a higher degree of accuracy.

Ultimately this data can come from a variety of sources like being captured during patient intake, pulled in from a third party system, pulled from the patient’s wearable(s) and/or other health-care monitoring devices or deduced during the visit itself.

Virtual Visits Present New Care Option

For the IT component of virtual visits, telehealth is simply another means to provide health care for the general public population. Whether the patient walks into a brick-and-mortar physician practice or uses a smartphone to conduct a videoconference, the method must be easy to use, the user experience must be excep- tional and the information shared and stored must be kept private and secure.

The Association of American Medical Colleges (AAMC) predicts that the U.S. will face a shortage of 46,000 to 90,000 physicians by 2025.

In the midst of the doctor shortage, virtual visits will play a significant role in making the most efficient use of a physician’s time while extending the geographic reach of a provider.

Though a virtual visit has much in common with a traditional doctor visit, providers should pay special at- tention to the technology used at all points in the delivery. A three-pronged approach to security supports pa- tient privacy and satisfaction—providing a positive ex- perience for all involved.

Sean Middleton is CTO of MYidealDOCTOR Telehealth, a progressive telehealth company that provides access to US board-certified physicians by interactive audio or video.

Posted on 09/25/2015

What HIM Professionals need to know about Telehealth

This year the American Telemedicine Association estimates more than 450,000 patients will see a doctor in the form of a virtual visit over a secure Internet connection. As new models for service delivery and population health emerge, virtual physician visits are fast becoming an important component of telehealth.

A virtual visit refers to a consultation between patient and provider, either via phone or video. Virtual visits are growing in popularity because they increase access to care, improve convenience and patient satisfaction, and lower costs for healthcare delivery. These consultations can be accomplished through an on-demand service that matches the patient with a physician currently online. Alternatively, providers use their organization’s software or a cloud-based technology application to expand the reach of the practice.

While already popular with consumers, virtual visits are just coming of age with most hospitals and health systems. Here are four common concerns about virtual visits and practical advice for HIM professionals charged with managing their output—protected health information.

Provider Licensing Patchwork

Today, virtual visit providers must maintain a network of physicians licensed to consult in states where patients are physically located.

There are a handful of efforts underway to help alleviate licensing issues. One is the Interstate Medical Licensure Compact. The Compact will make it easier for doctors in states that adopt the legislation to get licensed in other compact states. This will not be an automatically conferred license, but rather an expedited process.

In the area of behavioral health, the Association of State and Provincial Psychology Boards is working on a similar proposal allowing behavioral health practitioners to work across state lines without paying an additional licensing fee.

If passed, the Medicare Telehealth Parity Act of 2015, more commonly known as the TELE-MED Act, will expand virtual visit offerings over time. It will permit a licensed physician in one state to care for Medicare patients in another state without requiring an additional license. Like any piece of legislation, there are several details and requirements about the size of the population and mode of delivery—facility to facility versus in a patient’s home.

Licensure issues influence HIM in three ways:

  • A network of providers must be maintained so a patient in one state can be matched with a provider licensed to practice in that same state.
  • While Medicare covers some telehealth services today, reimbursement rules will continue to evolve.
  • Infrastructure that complies with Medicare TELE-MED Act requirements must be in place.
Patient Privacy and Security

With telehealth, every component of the care delivery infrastructure is electronic in some form. Compliance with HIPAA requirements and strong information governance must be part of a system’s design. This presents an opportunity for HIM professionals.

When electronic information is transferred, video conference is involved or digital photos are transmitted, it is the responsibility of the provider and telehealth company to maintain compliance with HIPAA regulations.

Because system components are often a hybrid of cloud- and facilities-based products and services, oversight is necessary to ensure HIPAA compliance, protect patient information, and withstand a privacy or security audit. HIM skills are needed to document the flow of information from virtual visit systems across a health information exchange or into an EHR.

Electronic Health Records and Documentation

Interoperability between virtual visit providers and traditional medical record keeping systems presents a significant hurdle and area for opportunity. In an ideal scenario, information about the patient would be transmitted electronically, coded for reimbursement, and added to a patient’s overall record in real time. But currently this is not the case.

Today’s telehealth providers maintain records on individual consults, follow-ups, and patient history within their own telehealth system. There is no automatic mechanism in place to exchange virtual visit details with the patient’s other providers—physicians, hospitals, or health systems.

One workaround provides patient access to a report of the virtual visit so the patient can then share it with the primary care doctor. Like with personal health records, this strategy places the onus on the patient for managing and sharing information.

Until interoperability is a reality, organizations like the CommonWell Health Alliance are bringing together technology companies, EHR vendors, healthcare organizations, and other stakeholders to tackle industry-wide connectivity and communication issues.

Coding Visits and Reimbursement

Another challenge facing HIM professionals with regard to telehealth is reimbursement. Reimbursement differs by payer based on two factors:

  • Is the service offered by an insurer?
  • Is the patient on Medicare or is the service privately funded by an employer?

Contracts are in place between some telehealth providers and insurers, but there is no single system for reimbursement. Also, many employers offer telehealth options directly to their employees and fund efforts themselves—or work directly with insurance providers. When an employee has a sick child or is feeling ill, wait times for a face-to-face appointment can be several days or weeks. This requires time off work to drive to the appointment, sit in a waiting area, and finally see a physician.

Emergency, Clinic Services and Behavioral Health

At the hospital level, virtual visits can remove some of the bottlenecks within emergency services. Virtual visits are often more efficient, just as effective and nearly always less expensive for the patient. Hospitals can also provide additional services to the community and differentiate themselves from a marketing perspective by opening virtual community clinics instead of building and staffing a physical building.

Reducing readmissions is another positive outcome of telehealth technology. If telehealth is made part of overall care, a heart care patient, for instance, could be sent home with a scale or wearable device that can be monitored remotely. If a problem is detected, the patient can have a videoconference with a physician rather than traveling back to the provider’s location. Emergency and clinic services aren’t the only settings to explore new telehealth options. Behavioral health delivery models are also evolving.

HIM Leading the Way

Regardless of the telehealth delivery mode, HIM professionals play a key role in nearly every piece of the puzzle. Consolidation of providers and competition among healthcare systems show no signs of letting up. Giving patients access to virtual visits can be a strong factor in patient satisfaction and better outcomes. And it is certainly a new horizon for HIM professionals to explore.

 

Adrian Davis is founder and CEO of MYidealDOCTOR Telehealth, a progressive telehealth company that provides access to US board-certified physicians by interactive audio or video.

Press Release 7-27-15

MYidealDOCTOR Telehealth Appoints Sean Middleton as Chief Technology Officer

Middleton brings more than 20 years of business and healthcare technology experience to MYidealDOCTOR leadership team

ATLANTA, July 27, 2015 –Today MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announced that Sean Middleton has been appointed chief technology officer (CTO). In this role, Middleton will be responsible for driving mobile application innovation, accelerating development and growing the technology team.

Middleton joins MYidealDOCTOR from Greenway Health, where he served as senior director of development. At Greenway, Middleton was responsible for successfully developing, testing and deploying one of the largest electronic health record (EHR) installations in the U.S. at Walgreens pharmacy locations nationwide.

“Sean brings a tremendous wealth of experience with architecting technology at scale, and we are thrilled about him joining MYidealDOCTOR,” said Adrian Davis, founder and CEO, MYidealDOCTOR. “We needed someone in this role who is able to take complex medical technology and simplify its delivery. Sean expedites that process for MYidealDOCTOR as we continue to expand physician access for patients and drive down healthcare costs—for employers, health plans and healthcare providers.” 

“I’m excited about joining MYidealDOCTOR and being part of the healthcare delivery revolution,” said Middleton. “Building frameworks to deliver healthcare in the way that provides the most value for patients, providers and insurers is the next frontier for the industry, and MYidealDOCTOR is leading the way.” Middleton holds a Bachelor of Science degree in business decision information sciences from the University of Florida.

About MYidealDOCTOR
MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit MYidealDOCTOR.com to learn more.

###

For more information:
Jack Newton                                                                                                                                     
Public Relations
Agency Ten22
jack@ten22pr.com
678.224.8907

Press Release 6-16-15

MYidealDOCTOR Receives Strategic Investment from ValorBridge Partners

ATLANTA, June 16, 2015 – Today MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announced that it has received an investment from ValorBridge Partners, an Atlanta- and New York-based holding company that invests in leading-edge healthcare companies and adjacent markets. MYidealDOCTOR will use the investment to grow its technology team, expand the functionality of its mobile application, and boost sales and product marketing.

ValorBridge’s operating companies include ApolloMD, a multi-specialty physician practice that provides emergency medicine, anesthesia, radiology, and other services to hospitals. ApolloMD has more than 1,000 providers, some of who will be reachable through MYidealDOCTOR. 

“We are thrilled to receive this strategic investment from ValorBridge,” said Adrian Davis, CEO and founder, MYidealDOCTOR. “The investment and ValorBridge’s healthcare market expertise will allow us to accelerate the delivery of top-notch telehealth solutions in order to give consumers as many options as possible, all while decreasing costs and improving access to care.”

ValorBridge Partners will receive a seat on the MYidealDOCTOR board of directors.

“We were impressed with MYidealDOCTOR’s growth trajectory and market approach, and immediately recognized how it complements our other healthcare technology investments,” adds Christopher Durham, General Manager, ValorBridge Partners. “Consumer demand is making its mark on healthcare, and telehealth provides unmatched convenience and value for patients shopping for care.”

In the U.S., nearly two-thirds of Americans own smartphones. Of those owners, 62 percent have used their phone in the past year to look up information about a specific health condition. Using a mobile device to consult with a doctor is a natural extension of this already mainstream behavior.

About MYidealDOCTOR
MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit MYidealDOCTOR.com to learn more.

About ValorBridge
ValorBridge Partners provides an entrepreneurial approach to capital management.  The firm has a very simple growth strategy: we strive to grow our capital and add to our revenue base by forming long-term partnerships with public and private companies with a proven track record.  ValorBridge Partners invests in opportunities across geographies, industries, capital structures and company sizes. Visit valorbridge.com to learn more.


###

 

For more information:

Company Contact:                                                                                                     Agency Contact:
Adrian Davis                                                                                                                 Jack Newton
CEO and Founder                                                                                                        Public Relations
MYidealDOCTOR                                                                                                        Agency Ten22
adrian@myidealdoctor.com                                                                                    jack@ten22pr.com
678.491.2804                                                                                                              678.224.8907

Press Release 6-8-15

Atlanta, GA: Telehealth Provider MYidealDOCTOR Forms Partnership with Zest Health

Zest Health members receive 24/7 mobile access toMYidealDOCTOR physician network viaphone or videoconference

ATLANTA, June 8, 2015 –Today MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announced that it has formed a partnership with Zest Health, a member-based healthcare navigation application. As part of the partnership, Zest Health members have 24/7 access to consultations withMYidealDOCTOR’s network of 1,200 U.S. licensed physicians from within the Zest Health mobile application for Android and Apple iOS devices. In tandem, MYidealDOCTOR will integrate elements from Zest Health’s technology in its mobile platform.

“Demand for telehealth services is on a steep growth curve. Telehealth is transforming the way we access quality healthcare via technology and on-demand services while driving down the cost curve for consumers”, mentions Adrian Davis, CEO and founder,MYidealDOCTOR.The ability for patients to have a phone or video consultation with a doctor is an important part of telehealth and the general shift towards consumer-driven healthcare. “Our partnership with Zest Health gives patients the ability to connect with a doctor on their schedule and on their terms while sparing them the time and expense of seeing a doctor at a physical location.”

“We provide members with the information, access and healthcare resources required to make optimal healthcare.  Offering members24/7 access to a physician through MYidealDOCTOR supports that mission,” said Shawn Ellis, president, Zest Health. “MYidealDOCTOR gives our members more choice and the ability to be seen by any one of MYidealDOCTOR’sphysicians in its network whenever they need help.”

How It Works
Zest Health members access MYidealDOCTOR through the “Call a Doctor” function from within the Zest Health mobile application and Smart Concierge service. After an initial screen and consultation regarding their benefits and optimal care options, they can be connected with a live board certified doctor either via a voice or video conversation—scheduled or as an on-demand service.

When they access MYidealDOCTOR, patients are first screened by “Lisa,” a virtual nurse who then gives choices for the next step. Physicians have the ability to prescribe medications by electronically transmitting a prescription to the patient’s pharmacy of choice.

Unlike traditional office visits, the care does not end there. In most cases, patients receive two follow-up check-ins: one 4 hours after being seen and a second check-in 72 hours later. MYidealDOCTORand Zest Health are the only telehealth providers who provide this level of customer service and patient support. 

 

About MYidealDOCTOR
MYidealDOCTORTelehealth is a mHealth company transforming the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready.  Visit myidealdoctor.com to learn more.

About Zest Health
Zest Health, a venture-backed mHealth startup located in downtown Chicago, is helping consumers Be Smarter and Buy Better when it comes to their employer sponsored health benefits.  Zest Health’s Smart Concierge and its four core features – Talk to Me, Schedule Me, Inform Me, and Evaluate Me – helps members understand their benefits comprehensively and makes it easy to optimally navigate the healthcare system.  Its business model is built around a cloud-based platform and accompanying mobile applications for iOS and Android that offer members access to information and live supportwhen they need it.Visit zesthealth.com to learn more.

###

For more information:

Company Contact:                                                                                                     Agency Contact:
Adrian Davis                                                                                                                 Jack Newton
CEO and Founder                                                                                                        Public Relations
MYidealDOCTOR                                                                                                        Agency Ten22
adrian@myidealdoctor.com                                                                                    jack@ten22pr.com
678.491.2804                                                                                                              678.224.8907

Press Release 5-6-15

Atlanta, GA: ApolloMD is pleased to announce that it has formalized a partnership with MYidealDOCTOR, a Georgia-based telehealth company that provides care for patients 24/7 in the comfort of their own home or workplace.

The future of healthcare includes enhancing and expanding the delivery of clinical and health-related services through telecommunications and information technology. By joining forces with MYidealDOCTOR, ApolloMD now has access to a cloud-based platform that allows patients with non-emergent healthcare needs to virtually consult a board certified, licensed physician from their phone, tablet, or computer.

“The ApolloMD- MYidealDOCTOR partnership furthers our commitment to providing comprehensive care while continuing to be a pioneer in healthcare technology,” said ApolloMD CEO Michael Dolister, MD. “The ability to offer a telehealth solution will allow for increased access to patient care,market expansion, and new revenue opportunities for our hospital partners.” Adrian Davis, CEO and Founder of MYidealDOCTOR said, “We are excited to partner with ApolloMD to offer virtual clinics to their health system partners. Virtual clinics will allow health systems to bring in new sources of revenue, redirect non-emergent care, providereal-timehealthcare to their communities and offer a solution that patients want and that is accessible 24/7 by phone or video. Virtual clinics breakdown the barriers to access and reduce costs throughout the system.”

About ApolloMD: ApolloMD is a fully-integrated and aligned national group practice that partners with over 100 leading healthcare institutions nationwide to provide multi-specialty physician services, including Emergency Medicine, Hospital Medicine, Anesthesia and Radiology. Emphasizing quality, efficiency, communication and patient satisfaction, ApolloMD's collaborative approach includes a performance and value-based compensation structure, physician ownership, and the CareHub Technology Suite in order to improve access to care, communication and patient engagement in a coordinated and cost-effective manner. This focus, which ApolloMD has maintained since its inception nearly thirty years ago, has allowed it to become one of the most successful and fastest-growing groups in the country. Please visit apollomd.com for more information.

About MYidealDOCTOR: MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Please visit myidealdoctor.com to learn more.

Press Release 4-13-15

MYidealDOCTOR Delivers Secure Video Physician Consults through New Mobile Telehealth Application

Enables smartphone physician consultations for common ailments and prescriptions with 24/7/365 availability

ATLANTA, April 13, 2015 –Today MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announced the launch of its mobile telehealth application for Apple iOS devices and Android phones. Using the application, people with access to MYidealDOCTOR through their insurance or employer group membership can obtain video consultations with physicians from wherever they are, at any time and without needing to drive to an emergency room or urgent health clinic for non-emergency issues.

“Our members have been asking for a mobile application to access MYidealDOCTOR’s physician network, and with the launch of our mobile app, we fulfill that need,” said Adrian Davis, CEO and founder, MYidealDOCTOR. “No one likes to sit in a waiting room with other sick people only to get exposed to illnesses that they do not have. People always have their mobile phone on them, so the new application allows them the ability to easily schedule an appointment or get in touch with a physician on-demand.”

The application is ideal for people who wish to see a doctor after normal business hours, when they are traveling or when their regular doctor is unavailable. The flexibility and 24/7/365 physician availability make the application an attractive option for busy professionals or parents with children. Patients have the option of seeing a doctor on-demand or scheduling an appointment time that is convenient for them. 

MYidealDOCTOR members with devices running Apple iOS 7.0 or later or Android 4.2 or later obtain the application via a free download from the Apple App Store or Google Play.

About MYidealDOCTOR
MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit MYidealDOCTOR.com to learn more.

###

For more information:

Agency Contact:
Jack Newton                                                                                                
Public Relations
Agency Ten22
jack@ten22pr.com
678.224.8907

Press Release 2-3-15

MYidealDOCTOR Telehealth Poised to Soar in 2015 By Bridging the Access Gap Between Patients and Physicians

Highlights from 2014 include triple digit revenue growth, expansion into new operations center and tripling the number of employers offering MYidealDOCTOR services

ATLANTA, Feb. 3, 2015 –Today MYidealDOCTOR, a leading provider of cloud-based telemedicine and mHealth services, announced that it achieved 600 percent revenue growth in 2014 as compared to 2013. MYidealDOCTOR also tripled the number of employer groups to more than 400 that offer video- and phone-based physician consultations as an option for their insured employees.

Instead of depending on 9-5 office hours for in-person visits or waiting for hours in an emergency room, MYidealDOCTOR gives patients access to a physician 24/7/365. Only 16 percent of patients would prefer to visit an ER for a minor ailment if they had access to telemedicine services

“Our commitment to delivering an outstanding experience for everyone involved in the telehealth ecosystem – patients, providers, insurers and employers – is the key to our success,” said Adrian Davis, CEO and founder, MYidealDOCTOR. “We’re excited about 2015, and expanding the ways patients can connect with physicians by introducing a mHealth application, which will allow patients to use their smartphone to connect with a provider at any time and from any location.”

J. Smith Lanier & Co., one of the largest privately owned insurance brokers in the U.S., sees tremendous value in providing MYidealDOCTOR as an option to employers and businesses it serves. “With MYidealDOCTOR, we were able to give employers the ability to offer their employees access to telehealth services and U.S. board certified physicians at any time,” said Jason McKay, executive vice president, J. Smith Lanier & Co. “MYidealDOCTOR worked closely with us to set us up for success, and our customers appreciate the enhancement to their employee benefits packages.”

Also in 2014 MYidealDOCTOR added employees and relocated and expanded its operations and nurse call center due to increased usage and planned growth.

MYidealDOCTOR expects more growth in 2015, fueled by introduction of a new mobile application, increasing the level of marketing and adding more employer groups to its roster.

About MYidealDOCTOR
MYidealDOCTOR Telehealth is a venture-backed mHealth company reinventing the way healthcare is delivered. By blending technology and the best physicians in the healthcare world, MYidealDOCTOR offers a better way to consult and diagnose the issues many face daily. Telehealth will become one of the first access points to healthcare in the future and MYidealDOCTOR is ready. Visit myidealdoctor.com to learn more.

###

 

For more information:

Agency Contact:
Jack Newton
Public Relations
Agency Ten22
jack@ten22pr.com
678.224.8907


Software Advice Report. http://www.softwareadvice.com/medical/industryview/telemedicine-report-2015/?layout=var_ch1